FAQ
What materials are used in IVA Jewelry pieces?
Our collection includes 925 sterling silver jewellery, including selected designs with 24K gold plating. Check the individual product description for its exact material, finish, weight and dimensions.
Where is IVA Jewelry made?
The story of IVA Jewelry began in Ukraine. This is where we make our jewellery by hand, bringing a love of beauty, attention to detail and our own vision of contemporary design to every piece.
How do I choose a ring size?
Check the available sizes and adjustment range on the individual ring page. The adjustment range varies by design. For help before ordering, email ivajewelery@gmail.com or call +380 93 828 26 71.
How long does delivery within Ukraine take?
Estimated delivery is 1–5 business days. Timing may vary depending on the carrier. Delivery within Ukraine is free for orders of UAH 10,000 or more. See Shipping & Returns for full details.
Do you ship internationally?
Yes, IVA Jewelry ships internationally. Estimated international delivery starts from 5 business days. Timing depends on the destination country, the carrier and customs clearance. Shipping costs are calculated at Ukrposhta rates. Any applicable customs charges are payable by the recipient. See our Shipping & Returns page for full details.
How can I track my order?
After dispatch, we provide tracking information where it is available for your delivery method. For help with an order, email ivajewelery@gmail.com.
Can I return or exchange a piece?
The return and exchange process depends on the destination country and the circumstances of your order. Please contact us before sending an item back. Our Shipping & Returns page explains the full terms for Ukraine and international orders.
What should I do if my item is damaged or incorrect?
Contact us as soon as possible after delivery at ivajewelery@gmail.com or +380 93 828 26 71. Include your order number, a description of the issue and photos of the item and packaging.
How do I choose jewellery as a gift?
Consider the recipient’s style, preferred material and size. Product descriptions indicate when gift packaging is included in the price. If you are unsure which design to choose, an IVA Jewelry gift card is another option.
How can I contact IVA Jewelry?
Email ivajewelery@gmail.com or call +380 93 828 26 71. We can help with questions about our jewellery, sizes, orders and delivery.